For UX & CX Researchers

Validate designs and hear why people hesitate.

Put prototypes, flows and live screens in front of real users. Userflix moderates the session, probes on hesitation and turns every session into a traceable finding.

What changes for you

Moderated sessions at unmoderated scale, with the context of where the experience actually happens.

Moderated depth, unmoderated scale
Screen share and prototypes inside a voice interview, with follow-ups on every pause and click. As many sessions as you need, no calendar.
Journeys in context
Messaging interviews reach people at the moment of use. They reply with text, voice notes and photos from wherever the experience happens.
From session to insight, automatically
Transcripts, themes and a report update as sessions land. Every insight links to the exact moment it was said or shown.

A study you would run this quarter

The checkout redesign.

01
Build the session
Upload your guide or start from the task list. The setup agent adds probes for hesitation, expectation and workaround. Set script adherence high when the protocol has to be strict.
02
Run tasks with screen share
Participants open the prototype or the live site inside a voice interview. Userflix sees clicks, scrolls and pauses and follows up on them. For journeys that happen off screen, a messaging interview over several days collects photos and voice notes from the moment.
03
Recruit as you do today
Your own users through an intercept or email, or research panels. Participants join when they are free.
04
Synthesise from sessions, not notes
Issues grouped by task and counted, each linked to the moment it happened. Pull quotes for the readout. Ask the study who abandoned at the address step and why.